FAQs – Channoir

 

We’ve compiled answers to some of the most commonly asked questions to make your shopping experience seamless and enjoyable.

 

1. How long does shipping take?

 

We process orders within 1 business day, and delivery typically takes 1-3 business days. For international orders, delivery times may vary and will be provided at checkout.

 

2. Do you ship internationally?

 

Yes, we ship worldwide! Currently, our main markets include the United Kingdom (UK) and the United States (USA). International shipping costs and estimated delivery times are calculated at checkout.

 

3. Can I track my order?

 

Absolutely! Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this to monitor your shipment’s progress.

 

4. What is your return policy?

 

We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and with all tags attached. Please visit our Return & Refund Policy page for more details.

 

5. What payment methods do you accept?

 

We accept all major payment methods, including:

• Credit/Debit Cards: Visa, MasterCard, American Express

• PayPal

• Apple Pay/Google Pay

 

6. How can I contact Channoir?

 

You can reach our customer support team via email at info@channoir.com. We aim to respond within 24-48 hours.

 

7. Do you offer free shipping?

 

Yes, we offer free shipping on orders above €100/£100/$100.

 

8. Can I cancel or change my order?

 

If your order has not yet been shipped, you can request a cancellation or modification by emailing us at info@channoir.com. Once shipped, changes may not be possible.

 

9. What should I do if my order is delayed or lost?

 

If your order is delayed or lost, please contact us immediately at info@channoir.com. We’ll work with our delivery partners to resolve the issue as quickly as possible.

 

10. Do you offer gift wrapping or custom packaging?

 

Yes, we offer gift wrapping for a small additional fee. This option can be selected at checkout.

 

Still have questions? Reach out to us at info@channoir.com.

 

Thank you for choosing Channoir!